Help

Ordering

Shipping

Invoice

Order Payment

Products and Pricing

Miscellaneous

Ordering

Is there a minimum order?

There is no minimum order but every order does include a $3.95 handling fee plus shipping. Please keep this in mind when placing a small order.

How can I change my order after it's been placed?

Please call us right away at 1-800-284-7299.

Do I need to provide a tax ID?

At this time only Nebraska residents must provide a tax ID to receive wholesale discounts. Those who do not will be charged retail price and sales tax.

I can't find the item I'm looking for on your website.

At this time not all products are listed. You can add additional products in the comments section at checkout or call 1-800-284-7299 and request a product addition.

What if you don't have everything on my order?

Unavailable items are usually backordered and will be marked on your invoice as such. When they become available you'll be contacted. You are not charged for any items ordered that are not shipped.

Shipping

How much is shipping?

Shipping cost depends on a number of variables including address zoning, fuel surcharge, and package weight and dimensions. For that reason, we are unable to provide an exact shipping total until the order is processed and packaged for shipping. For small orders please keep in mind that standard shipping starts at $9.00 to $13.00 (rural areas may be more).

Also, note that shipping on a larger order is more cost efficient than a smaller one:

FedEx Ground average for zone 6 residential address. EXAMPLE ONLY. Shipping cost will vary by location and order. Handling fee not included.
Order Weight Shipping Cost Cost/lb. Shipped
1 lb. $10.50 $10.50
5 lbs. $13.00 $2.60
10 lbs. $13.50 $1.35
20 lbs. $20.00 $1.00
40 lbs. $34.00 $0.85

FedEx Express Saver shipping starts at $14.00 to $18.00 and FedEx Priority Overnight at $40.00 to $60.00. Priority shipping methods (overnight) are highly sensitive to package weight and dimensions; larger orders will cost substantially more to ship.

Why are your shipping costs different from other sites?

Many ecommerce sites that offer free or very low-cost shipping build the shipping price into the product itself, either with a higher product price, a smaller product size, or both.

Glaser Ceramics is a wholesaler. We're able to offer significant discounts because we don't hide shipping costs in our products like retail websites do. We also don't have a minimum order or require a Tax ID like many other wholesalers. This provides major savings to large buyers such as paint-your-own-pottery studios, schools, hobbyist groups, and professional artists but can leave customers used to retail websites surprised when they pay the true shipping cost on a small order.

Do you offer free shipping?

No, but free pick-up is available in-store and at any of the ceramic shows we attend.

When will my order ship?

We ship Monday through Friday with most orders being processed within two business days. During cold weather months orders made late in the week with freezable items in them (such as paint) may be delayed until the following week to protect against damage.

How long will it take my package to arrive?

Transit time depends on your location and shipping method. FedEx estimates the following shipping times for standard ground:

FedEx transit map

Can you ship to a P.O. Box?

Unfortunately, we're unable to ship to P.O. boxes.

My package hasn't arrived.

Please allow up to 7 business days for the arrival of your order. If it hasn't arrived by then please contact us at 1-800-284-7299 for your order status.

How do dropshipments work?

Dropshipments are orders shipped directly from the manufacturer to your door. They have the advantage of being cheaper than special ordering a product in or faster than waiting for a scheduled supply shipment. When a product is dropshipped you will be charged the amount of the item plus a deposit on the estimated shipping cost. Once invoicing from the manufacturer is received you will either be charged the outstanding balance on the shipping due or receive a refund to your credit card for any overage and an updated invoice sent by mail and/or email.

Can you ship Parcel Post (USPS)?

No. Parcel Post does not offer required order insurance and tracking.

Can you ship Priority Mail (USPS)?

Priority Mail is not a standard offering within the continental United States because of large order processing time. FedEx Ground is similar in cost to Priority Mail for many orders. Our shipping department may send certain orders (such as catalogs) by Flat Rate Priority Mail at their discretion. Qualifying items will fit within a flat rate envelope or small box with packing material and must not be susceptible to bend, crush, machinery jam, or freeze damage.

Do you ship COD?

We no longer accept CODs.

Can I pick up my order from your store?

Yes. Pickup is available during regular store hours (Monday through Friday, 10:00 AM to 5:30 PM central). Make sure to specify a pickup date in the comments field when ordering online. Please also allow 48 hours for processing. In-store pickup is free and the handling fee will be waived.

Can I pick up my order from a show?

Yes. You can pick up your order for free at any of the trade shows Glaser Ceramics attends. Simply select the show you'll be attending in the "Delivery Method" area of checkout or order by phone at 1-800-284-7299. Shows are usually listed in the online checkout area and event calendar approximately 90 days before the event.

For best results please place your show order as early as possible. This helps ensure we can have all your products available and that you don't miss the cut off deadline which is usually several days before the event.

Heavy and/or bulky items such as clay, slip, and large equipment requires special consideration for truck weight and space. Please contact us to see if they qualify for show pickup.

Do you ship internationally?

Yes. We ship standard orders using DHL Worldwide and large orders by freight.

How much is international shipping?

Rates vary by country and address with small orders starting at $40.00 to $60.00. To get a shipping quote please contact us with a shipping address and the supplies you're interested in purchasing.

Can you declare my international order as gift/no value on the customs forms?

Orders are shipped as merchandise with full declared value. Marking a shipment as gift/no value may cause an order to be delayed for inspection and liable for the original duties and punitive costs (please see your applicable import regulations).

An item is missing/damaged from my order.

On very rare occasions a package may receive damage in transit or have a missing product. Please contact us at 1-800-284-7299 to have the issue addressed promptly. Make sure to have a copy of your invoice along with the order number and date (located at the top of your invoice). For missing product please ensure the item was not backordered (your invoice will be marked as shipped 0, charged 0.00) or noted on your invoice as dropshipped from the manufacturer. For damaged orders please retain any damaged packaging as FedEx may require an inspection.

Invoice

I've received my order but I don't see my invoice.

On orders originating from Glaser Ceramics, your invoice will be enclosed in a clear shipping pouch on the outside of the box. Small orders may occasionally have the invoice enclosed inside the box. On dropshipments, your invoice will be sent by mail.

Not all the prices on my invoice match the catalog.

All prices in the catalog represent the most accurate available at the time of printing but are subject to change without notice. We always attempt to keep our prices as low as possible but from time to time must raise them on select products. For the most current price for an item please consult the website or contact us for a quote.

I've placed an online order but haven't received an email order confirmation.

Order confirmation emails are sometimes erroneously marked as spam by some systems. Please add as a trusted email to receive invoices and notifications. For registered users, order history is also located in your account under "View your order history".

If you are still unable to locate your order confirmation contact us at 1-800-284-7299 or through our online contact form and an agent will be happy to assist.

Earthlink users: If you've activated Suspect Email Blocking you must add the above address to your address book to receive emails from Glaser Ceramics. Suspect Email Blocking uses a challenge-response method our automated invoice system can not complete.

Payment

Do you take credit/debit cards?

We accept Visa, Discover, and MasterCard.

Do you take American Express?

We no longer accept American Express.

Do you accept PayPal?

Not at this time.

Do you accept checks?

Yes. Orders may be prepaid by check. An employee will contact you with an order total and your package will be shipped when we receive payment.

Do you accept purchase orders from public institutions?

Yes. Institution letterhead including the PO number must be included with the order. For more information contact us at 1-800-284-7299.

Products and Pricing

What discounts do you offer?

Most products have quantity discounting. The more you buy the better your unit price will be.

Can I get a better discount?

We may be able to provide additional discounts on large bulk orders. Please call us and we'd be happy to discuss your options.

What glaze and stain brands do you carry?

We carry Duncan, Mayco, Doc Holliday, Dona's Hues, Fashenhues, Kimple, and Colors For Earth.

Do you carry Gare products?

No. For a list of their distributors please visit Gare.com.

Are Hanovia products available?

At this time we are unable to restock Hanovia products. Hanovia N Gold is sold out and remaining Hanovia items are limited to in-stock product. We recommend Duncan overglazes, Reusche (previous makers of Hanovia) and Loretta Young lusters in our lusters section as substitutions where applicable.

Do you carry decals?

Yes, we're a distributor for Instar and TBR along with being the home of Virma decals.

Miscellaneous

Are you open to the public?

Yes. Store hours are Monday through Friday, 10:00 AM to 5:30 PM Central (-5 UTC). We are located at:

Glaser Ceramics Inc.
2325 Kimarra Place
Lincoln, Nebraska 68521

Can I get a catalog?

Our 2016-2017 is available for purchase (free with an order of $30.00 or more) or download.

Where can I get SDS/MSDS safety data sheets?

They can be downloaded online at the Mayco SDS and Duncan SDS pages.